Best Practices Framework for Conducting Effective Employee Investigations

Presented by: Shelly Stickfort

Stickfort_ShelleyThe Investigation “I”: Investigating employee complaints and issues is critical to determining validity and an appropriate response. A fair and proper investigation is one of the most important tools for maintaining a safe, productive, and engaging workplace. Sooner or later every human resource representative will need to investigate one or more employees. Poorly conducted investigations almost always come back to haunt you. Effectively conducted investigations usually save the day, at the present time AND years down the road. Utilizing a proven and well-tested process for conducting investigations across a broad range of employee issues is essential. This presentation provides an introductory overview of an effective investigation process or framework.

Learning objectives for this session include:

  • Learn introductory steps and strategies involved in conducting an impartial and thorough investigation process.
  • Demonstrate and apply problem-solving processes and quantitative investigative tools used to make decisions and manage employees’ performance to assist with the effective management of a work unit.
  • Understand the role of impartial, prompt and thorough investigation of reported conduct or issues as a strategy for performance management and means to build a cohesive team for departments and organizations.
  • Strategically incorporate the use of evidence and proof to guide decision making and management practices.

Shelley M. Stickfort, J.D., SPHR, is currently a Senior Human Resource Specialist at the University of Iowa, University Human Resources-Employee and Labor Relations.  She completed her Bachelor of Arts degree in the Social Sciences with a Secondary Education Teaching Endorsement at Drake University and received her law degree from Drake University Law School. She has over twenty years of professional experience in human resources and conducting employee investigations across an array of not-for-profit organizations, including healthcare and hospital settings.

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