By: Alan Feirer

Conflict doesn’t need to be destructive to workplace performance or relationships. Teams who engage in productive conflict rely heavily on trust, and are better able to voice their opinions and concerns without fear, anxiety, or stress. Employees who participate in productive conflict are more likely to commit to change, hold themselves and others accountable to the goals of the team and company, and get results.

This session will help learners effectively respond to the uncomfortable and inevitable challenges of workplace conflict. This program is designed to help curb destructive behaviors so that conflict can become productive, improving workplace relationships and business results.

Presentation Objectives:

• Employees can identify their own tendencies to engage or restrain during conflict.
• Learn how to identify and move away from destructive behaviors.
• Encourage and adopt constructive behaviors in conflict.
• Use proven phrases and questions to encourage healthy conflict.

About the Speaker:
Alan Feirer is a leadership trainer, Authorized Wiley DiSC Partner, Five Behaviors of a Cohesive Team Authorized Partner, and organizational development consultant. For the last 18 years, he has done business as Group Dynamic, helping people solve problems and get more done by working with managers, directors, leadership teams, staffs, and team members to maximize the potential of their organization through leadership training, coaching, team-building and communications training.

Mr. Feirer lives in Winterset, Iowa, with his wife, Julie, and daughter, Mara. He holds membership in many professional organizations, including Optimists, Madison County Area Chamber of Commerce, the West Des Moines Chamber of Commerce, the Greater Des Moines Partnership, and the American Society for Training and Development. Feirer’s other interests include competitive Scrabble, exercise, travel, dining, and anything Disney related.